Simmons beautyrest Pillow top mattress.. Break in -period?

My Kimble plush pillow top mattress, that I paid over $1400 was just delivered. It feels noting like the mattress I tried at the show room store. It seems much firmer and the pillow top doesn’t seem soft. The show room model was perfect and the mattress was firm but conformed to my body and was very comfortable. I triple check with the store to make sure they sent me the correct model and they confirmed it is. Is there really a break in period for a pillow top mattress? I seems to me that the pillow top would come some what soft and wouldn’t require months to break in.. The new mattress seem worst then the 20+ years mattress with bed topper they took away. Thanks for any insight..

It is supposed to be exactly the same as the model you were shown in the showroom. I have seen cases where the mattresses have felt different than the ones on the floor. This can easily happen if someone in prep pulled the wrong foam layer etc. Yes take care of it right away. The mattress doesn’t need to break in at all. The time period is usually needed for you to adjust to a mattress that has support in it. If there is a difference in feel than there is a difference in feel. Just be sure of it before complaining of the issue.

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